Ordering

How to order stationery from Fine Invitations Sydney

Regardless of whether you come into our shop in person or you order online, you can be sure of our prompt attention throughout the ordering process. We pride ourselves on our customer service! We’ve been doing this for 10 years and we know how important it is to maintain good communication. You will rarely have to wait longer than 1 business day for us to respond; very often you will hear from us even more quickly than that.

Please follow the set of instructions below depending on whether you order in-store or online.

Fine Invitations Sydney store, St LeonardsProcedure for customers who visit our shop:
  1. BOOK AN APPOINTMENT

    Allow 40-45 minutes so that you have plenty of time to see samples of all the stationery you require and ask any questions.

  2. We will prepare an obligation-free quote based on your requirements and will email it to you within 1-2 business days, together with sample fonts, wording suggestions and a guest list spreadsheet if relevant.
  3. If you decide to proceed, we’ll estimate the deposit amount (approximately 50%). You can pay this by credit card over the phone, or we can send you our account details if you’d prefer to do a direct deposit.
  4. We will confirm your order by email and outline the next steps.
  5. Your initial PDF proof is sent within 1 business day of receipt of your wording, including font choices and any specific design requests.
  6. You may make 2 further rounds of edits if you need to tweak the design, at no extra cost. After the third proof, you can still request more changes, but they are charged at $10 each extra, so it pays to focus and get all your changes finalised by the third proof.
  7. Proofs for additional items are done in the same way, with up to 3 PDFs provided for each.
  8. When you’re happy with all proofs, we can produce printed samples of each item.
  9. When you’re ready to proceed, we’ll ask for your guest list (if relevant) and confirmation of final numbers, including any spares.
  10. We will summarise your order and ask for your “sign-off” (by email) as confirmation of the details.
  11. We produce your order within one week from sign-off and will notify you when everything is ready.
  12. Payment of the balance is due on collection.
Procedure for ordering online
  1. Select a style from any of the galleries or photos on our website – be sure to describe it or email us a screenshot of the exact item(s) you’re interested in. (Note: if you want us to print your own or someone else’s design, we will need to check first – most can be done in-house but we may need to send some off-site if any specialist processes are required).
  2. Let us know how many you are likely to want to order (remember that most invitations are sent to couples, so the number of invitations is not the same as the number of guests). The quantity is important because prices depend on how many pieces you order.
  3. We can send you an itemised quote by email.
  4. If you wish, and if we are able to print the design you want, we can mail you a sample – this is free of charge. The sample will have dummy information on it, but will be the style and stock type that you request. Limit of one free sample per customer. If you’d like multiple samples, please contact us – we can oblige but there is a fee. If you do place your order with us afterwards, the fee will be credited back to you on your invoice.
  5. If you’re happy with the sample and would like to proceed, we’ll estimate the deposit amount (approximately 50%). You can pay this by credit card over the phone, or we can send you our account details if you’d prefer to do a direct deposit.
  6. We will confirm your order by email and will provide sample fonts, wording suggestions and a guest list spreadsheet.
  7. We’ll then require all the details for your first proof.
  8. Your initial PDF proof is sent within 1 business day of receipt of your wording, including font choices and any specific design requests.
  9. You may make 2 further rounds of edits if you need to tweak the design, at no extra cost. After the third proof, you can still request more changes, but they are charged at $10 each extra, so it pays to focus and get all your changes finalised by the third proof.
  10. Proofs for additional items are done in the same way, with up to 3 PDFs provided for each.
  11. When you’re happy with all proofs, we can produce and mail printed samples of each item.
  12. When you’re ready to proceed, we’ll ask for your guest list (if relevant) and confirmation of final numbers, including any spares.
  13. We will summarise your order and ask for your “sign-off” (by email) as confirmation of the details.
  14. We produce your order within one week from sign-off and will notify you when everything is ready.
  15. Payment of the balance is due before we send the finished order to you. We use Express Post for the fastest delivery and ability to track your order. We will email you the tracking code as soon as it’s on its way.